T-Mobile confirms 19 devices that will stop working on its network

Last December, T-Mobile received internal documents from Android Police which disclosed that after January 29th, 2021, over a variety devices will no longer operate on the carrier’s network.

T-Mobile had already started alerting some of its customers that their systems would stop functioning, but a public notification was not made by the network. The transition was eventually verified on January 8th as T-Mobile released a support page on its site.


“T-Mobile is hard at work to build the best possible network for our customers. We frequently make updates to our network to give the best possible wireless experience. In preparation for a network update happening on January 29, 2021, we identified some older devices will be unable to receive the enhancement and as a result will be unable to connect to the network,” the mobile carrier clarified on its support site last week.

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Anything T-Mobile states on the support page wouldn’t come as a surprise to those who read the update last month, but it does explain that T-Mobile consumers will be impacted by choosing T-Mobile, T-Mobile Prepaid, and Metro, provided they still use either of the aforementioned devices This is the exact list which was posted last month by Android Police:

  1. Arlo Security Camera System (Talking Points: We are focusing on a potential workaround with Arlo at the moment, so you do not need to substitute your unit. Hang tight for additional info.)
  2. AT&T Galaxy Note 4 (The branded version of T-Mobile is not affected, however will need to be upgraded to the new software version.)
  3. Verizon Galaxy Note 4 (The branded version of T-Mobile is not affected, however will need to be upgraded to the new software version.)
  4. AT&T Galaxy Note Edge
  5. HTC Desire 10 Lifestyle
  6. HTC Desire 650
  7. Google Nexus 9
  8. Huawei Mate 8
  9. Huawei P9
  10. Mikrotikls SIA R11e-LTE6
  11. OnePlus 1
  12. Quanta Computer Inc Quanta DragonIR7
  13. Samsung Galaxy S5 Duos
  14. Sony Xperia Z3 Compact
  15. Sony Xperia Z3
  16. Sony Xperia Z3 Orion
  17. Sony D6616 Xperia Z3 Orion
  18. Soyea Mobile Communication Equipment Co Ltd SOYEA M02
  19. ZTE ZMAX

In addition, the great thing is that T-Mobile “has some exciting new offers that will be available to some affected customers.” The carrier does not explain what these offers are on its support forum, but a prior news piece indicates that if they plan to upgrade, T-Mobile will provide a range of several free devices for existing users to pick from such as the Samsung Galaxy A21, Galaxy A11, Alcatel GO F F F11, Alcatel GO F F F11, Alcatel. Only be sure to reach out before January 29th to T-Mobile or visit its store, or you will lose service altogether.

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